Frequently Asked Questions
Everything you need to know about Laboratoire SVR products and services.
Are Laboratoire SVR products suitable for sensitive skin?
Yes, sensitivity is at the heart of our research. All our products are dermatologically tested on sensitive skin to ensure maximum tolerance without compromising on the concentration of active ingredients.
How can I track my order?
Once your order has been dispatched, you will receive a confirmation email containing a tracking number and a link to the carrier's website to follow your package's journey.
What is your return policy?
We accept returns for unopened and unused products within 14 days of delivery. Please contact our customer service team to initiate a return request and receive a return label.
Does Laboratoire SVR test its products on animals?
No, in accordance with European regulations, Laboratoire SVR does not test any of its products or ingredients on animals.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and Apple Pay. All transactions are secured through encrypted payment gateways.
How do I know which product is right for my skin concern?
You can use our online 'Skin Diagnosis' tool or browse our collections categorized by skin type (Dry, Oily, Acne-prone, etc.) to find the most suitable routine for your needs.